TURNAROUND TIME:

Standard turnaround time is 10-12 business days from the approval of artwork proof and the receipt of payment. Finishing services such as inside tag relabeling, fold and poly bagging, or special requirements can increase turnaround time. Team Store Orders may require an additional business day to bag each individual order. Please make us aware of any specific in-hand due date you may have when placing your order. ORDERS FROM OCTOBER 15TH – JANUARY 10TH , ORDER TURN AROUND TIMES WILL BE INCREASED TO 12-16 BUSINESS DAYS DUE TO THE HIGH VOLUME OF ORDERS DUE TO THE HOLIDAYS & PEAK SEASON.

Requested deadlines do not make them effective unless approved. If a specific due date is required, it must be approved in writing by Just 33 LLC at the time of order.

Why this policy?  Our production schedule often fluctuates because of the large volume of orders we receive and process. As with any manufacturing operation, the sooner an order is put in the queue the faster it will move forward into production. While we do everything within our ability to maintain a shorter-than-average turnaround time, each order can present unforeseen challenges which can cause delays. This window of time for turnaround offers a more realistic time frame for the completion of an order.

RUSH ORDERS:

If you need your shirts faster than 10-12 business days, with all the same guarantees as any order from Just 33 LLC, you’ll be covered with one of our faster delivery options. A turnaround in 5-7 business days, 3 business days and, 1-2 business days are available at an additional cost. Please let us know when placing your order so we can quote you accordingly. 

Rush order spaces are limited. Rush Orders are not always possible and must be approved by Just 33 LLC. Rush charges apply to production time only. If an order is being shipped, Just 33 LLCis not responsible for delays on the part of the shipping carrier. The amount of time it takes a carrier to deliver the order is not guaranteed by Just 33 LLC. We have absolutely no control over delays caused by UPS or other carriers that may be used.

We do not offer same-day printing services for apparel printing. 

MINIMUMS:

Please check with one of our team regarding any minimum order quantities that may apply to your order.  Standard minimums are 12 total items embroidery and 24 total items screen printing. (imprint must be the same size imprint, location and colors to be counted as a total) Please note, we are sometimes able to make accommodations to these miniums based on many factors so please check with our team.

SAMPLES:

Due to prohibitive costs, single printed samples are not always available. Just 33 LLC utilizes a thorough digital proofing process on all orders. Please contact one of our team regarding any pre-production sample requests. Blank, non-decorated garment samples are offered based on availability and may be requested prior to placing your order.

PAYMENT:

All orders must be paid in full prior to production. We accept cash, check, debit card, and all major credit cards. A 3.9% cash lost fee will apply on orders being paid via credit card for approved contract client customers. Just 33 LLC reserves the right to deny or revoke the credit or debit card payment method from any client at any time without explanation.

Customers such as but not limited to schools, towns, orginziations and approved business are allowed 14 day terms and 30 day terms based on approval. 

Why this policy?  Due to the high volume of orders that we receive on a daily basis, we will not front the funds required to produce all orders and then wait to be paid/reimbursed for our services. All orders are produced to exact specifications approved by you, the customer. 

ARTWORK APPROVAL:

All new artwork and artwork changes are approved via digital proofs sent by email. Approval of artwork proof is required prior to production. We require all approvals to be signed off digitally via email. 

When approving a quote, check both the quote proof(s) carefully for any errors (spelling, grammar, colors, etc.) and omissions. Just 33 LLC WILL NOT accept any liability for errors overlooked at this stage of proofing.

Why this policy?  This should be a no-brainer. This ensures that your order will be produced exactly as expected and intended.  No surprises when you open the box! This protects both parties and ensures that we are all on the same page before your order going into production.

ARTWORK:

Artwork review is always free and if a simple fix is required, it is done free of charge. 

Just 33 LLC reserves the right to not release copies of artwork files. Likewise, Just 33 LLC  will not release final production files. All provided artwork files are kept on file for reorder purposes only. Created and recreated artwork and artwork files become and are to indefinitely remain the property of Just 33 LLC and may be discarded without notice. Proofs, films, and screens will under no circumstances be provided, will indefinitely remain the property of Just 33 LLC and may be discarded without notice.

Why this policy?  Artwork creation and correction take time and experience to be done properly. Our talented design team is happy to assist you with your order and is proud to be compensated at the industry standard rate.

GARMENT AVAILABILITY:

Just 33 LLC reserves the right to substitute garments of comparable brand and/or color when the client’s request is unavailable without notice. 

SHIPPING:

Orders requiring shipping will be shipped via UPS Ground unless otherwise requested or arranged by the client. Shipping time is additional to turnaround time. Please consider this when placing time-sensitive orders. Clients may request their orders to be shipped on their UPS shipping account via third-party. 

PHOTOGRAPHY AND VIDEOGRAPHY:

All orders are subject to photography and/or video documentation by Just 33 LLC  mainly for but not limited to advertising and demonstration purposes unless otherwise requested and approved.

SPOILAGE:

Due to unpredictable and unpreventable circumstances in the production process, mistakes sometimes happen.  All orders are subject to a 3% spoilage allowance, and 5% on any orders that include polyester, nylon, spandex, and/or tri-blend apparel, 5% also applies to Simulated and 4-Color process projects. Orders under 48 pieces are subject to a 6 piece spoilage allowance. Spoiled units will be discarded immediately. While it is rare that misprints will occur, it is common practice in the printing industry to maintain this policy. If an exact quantity is required, please include extras in your order. In the event a reprint is required within this allowance, reprints may be subject to a reset fee.

LOGO PLACEMENT:

1/2” leniency on either side towards the seams, or bottom of the collar overall is deemed acceptable.

PMS COLORS:

PMS Inks are within 90% acceptable range, depending on the coverage of the ink, what you are printing, and on the shift in color when printing on an underbase. No perfect match is guaranteed. All Pantone colors are mixed with our industry-leading mixing system, which uses precise gram scales to ensure closest color match. 

UNDER/OVER PACKING:

Human and mechanical packaging errors are inevitable which is why we acknowledge a quantity discrepancy of 1% or 2 pieces, whichever is greater, in either direction (under or over).

CANCELLATIONS:

Orders cannot be canceled after proof approval and/or payment.

Why this policy? Our production schedule moves very quickly due to the very high volume of orders we receive. At times an order may be put into motion just moments after approval and/or payment have been received. This means that garments and materials may have already been purchased to produce the order. Likewise, the processes that go into the setup phase of your job may have already taken place.

CLAIMS & RETURNS:

All claims must be made within 48 hours from receipt of the order.  Please email info@just33llc.com immediately if there are any questions, errors, or problems with an order. Exchanges/reprints are only offered on unworn, unwashed orders returned in their entirety. Partial returns will be satisfied by credit. We do not offer refunds. Just 33 LLC must quality control the issue and will be un-able to make a decision without the goods being returned. Please note Just 33 LLC will take a look at all issues and be in contact with you with solutions. Just 33 LLC does not accept returns unless a issue has been identified by our quality control team and printing partner vendors.

ADDITIONAL DISCLAIMERS:

Just 33 LLC will not be held responsible for any variances in size, color, or construction of garments from the mill or manufacturer. Just 33 LLC will not be held responsible for variances in ink colors or thread colors. Just 33 LLC will not be responsible for any manufacturer, mill or vendor defects on provided garments. Inks and garments can vary in appearance depending on brand and post-production care. Garments with plastisol screen print, foil, metallic inks or other specialty embellishing should be washed inside out to maximize washability and longevity of the garment. Just 33 LLC reserves the right to refuse service without explanation. Just 33 LLC reserves the right to change our pricing, privacy policy and terms and conditions at anytime without notice.